Supply and distribution
While our distribution facility continues to operate normally, many will have seen news reports regarding supply chain pressures, container and vessel availability, and port congestion across industries. These challenges are also impacting the speed with which we can manage delivery of some titles into our Melbourne warehouse. Therefore customers may experience some delays in our shipping and response times, and we encourage you to engage with our Help Centre at so we can prioritise support.
An important message for shipping to New Zealand regarding deliveries.
The borders to New Zealand have been opened, however there may be delays in deliveries due to COVID-19 For any further information and assistance New Zealand customers should connect with Edify’s Customer Service Team.
https://www.edify.co.nz/contact/contact-edify
An important message from Australia Post and Star Track regarding deliveries.
To minimise the risk of contracting or spreading corona virus, all parcels will no longer require a signature for delivery and/or collection.
In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, our staff member will ask and record the customer’s name and sign on their behalf.
The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.
For deliveries with specific signature requirements, we will be working with our customers directly to ensure these continue to be met.
We thank you for your support while we implement these new measures to ensure our people and customers continue to stay safe and healthy.
Please check the below link for updates from Australia Post
https://auspost.com.au/service-updates/current-updates
The turnaround times vary from state to state. Please note our shipping delivery times, including order entry, packing and dispatch from our warehouse, are as follows:
| Business days to arrive | ||
|---|---|---|
| Delivery Region | Over 5 kg | Under 5 kg |
| VIC Metro | 5 | 5 |
| Victoria | 6 | 7 |
| NSW Metro | 5 | 5 |
| New South Wales | 9 | 10 |
| QLD Metro | 6 | 7 |
| Queensland | 10 | 11 |
| Far North Queensland | 12 | 13 |
| SA Metro | 7 | 8 |
| South Australia | 9 | 10 |
| Tasmania | 8 | 9 |
| WA Metro | 7 | 8 |
| Western Australia | 13 | 14 |
| Northern Territory | 14 | 15 |
*N.B. Business days will be less for EDI or website orders. Peak periods may affect delivery estimates.