An important message from Australia Post and Star Track regarding deliveries.
To minimise the risk of contracting or spreading corona virus, all parcels will no longer require a signature for delivery and/or collection.
In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, our staff member will ask and record the customer’s name and sign on their behalf.
The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.
For deliveries with specific signature requirements, we will be working with our customers directly to ensure these continue to be met.
We thank you for your support while we implement these new measures to ensure our people and customers continue to stay safe and healthy.
The turnaround times vary from state to state. Please note our shipping delivery times, including order entry, packing and dispatch from our warehouse, are as follows:
| Business days to arrive | ||
|---|---|---|
| Delivery Region | Over 5 kg | Under 5 kg |
| VIC Metro | 5 | 5 |
| Victoria | 6 | 7 |
| NSW Metro | 5 | 5 |
| New South Wales | 9 | 10 |
| QLD Metro | 6 | 7 |
| Queensland | 10 | 11 |
| Far North Queensland | 12 | 13 |
| SA Metro | 7 | 8 |
| South Australia | 9 | 10 |
| Tasmania | 8 | 9 |
| WA Metro | 7 | 8 |
| Western Australia | 13 | 14 |
| Northern Territory | 14 | 15 |
*N.B. Business days will be less for EDI or website orders. Peak periods may affect delivery estimates.