Customer Help Centre

Please note that in response to the COVID-19 pandemic New Zealand’s borders have been closed, and shipping into New Zealand has been ceased. For any further information and assistance New Zealand customers should connect with Edify’s Customer Service Team.
https://www.edify.co.nz/contact/contact-edify

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Articles in this section
What is your returns policy?
How do I request a return authorisation?
What do I do if my item is misbound or damaged?
Do you have a new for old returns policy?
How do I request a new for old returns authorisation?
I have received the wrong book, what should I do?
How long will it take to process my request?
How long does the return process take?
If you are a bookseller submit your return here
I am a bookseller, how do I return my Wolters Kluwer CCH titles?

I have received the wrong book, what should I do?

If you receive your order and the books received are incorrect, please contact Customer Support via the form below.

Please ensure you provide your invoice number, as well as the ISBN of the incorrect book/s, so our team can investigate for you.

Customer Help Centre

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